The core techniques to get what you want from others: dealing with conflict and difficult people; persuading and adapting your approach so that you get a good hearing; negotiating to a win-win outcome.

This book covers many of the skills and behaviours taught on senior leadership courses for organisations such as the BBC and the NHS.

Published by Marshall Editions.
Cost £12.00 plus £1-25 p&p.
Bulk discounts on application